Event Code: TRPCS-2887-6

The RPC server is unavailable

Choosing ‘Ignore’, then selecting to import/export Microsoft Project file, the import/export process will hang, then return the following error:

Event Code: AVAA0-0143-C

Access violation at address 00ADFD75 in module ‘PM.exe’. Read of address 00000004

Note: Any user specific layouts, filters, etc. will not be available for the new user. Do not delete the original user until all items have been either recreated, copied or imported.

Another variation of the error encountered is AVAA0-3688-4

Steps to duplicate the problem:

1. Display the Resource Usage Profile.
2. In the Display menu of the right side of the profile, uncheck Show All Projects.
3. On the left side of the profile, select a resource and check the Time Period box.
4. Click on a time period on the profile, then click the Assign Resources by Role button to the right of the Gantt chart.

The above error will occur.

Whenever a user, without administrator rights, logs into a Windows PC and tries to access the application, the user can run into any combination of the following error messages:

The file C:\Program Files\Primavera\Project Management\PM.ini cannot be set to read-write status.

AVAA0-1004-5 Access violation at address 004a2940 in module PM.exe

Event Code UTWTF-2224-4

The instruction at 0x004a2b05 referenced memory at 0×000. The memory could not be read.

These errors are a result of the user not having access rights to the proper directories and registry keys.

Fix:

Have an administrator log into the PC and give the user Read and Write access to the Borland directory, the \Program Files\Primavera directory, the Java bootstrap file (C:\Program Files\Common Files\Primavera Common\Java\BREBootStrap.xml) and the user’s Temp directory.  Additionally, the administrator has to go into REGEDT32 and give the user full permissions to the Borland registry key and the Primavera registry key found in HKEY_LOCAL_MACHINE/SOFTWARE. Note the machine must be restarted after making these changes. When running Primavera as a Published Web Application – grant the group “Anonymous’ the permissions above.

To grant Primavera users the required permissions,  refer to the options below:

Option 1

Add user accounts to the Local Administrator group (must be logged in as an Administrator).

1. Go to Start, Settings, Control Panel.
2. Click on the Users and Passwords icon.
3. Highlight the user and click on ‘Properties’
Notice that there may be two User Names’ that are the same. One may be a local account specific to the PC and the other is a domain account. The account that is going to be used daily, typically the domain account, is the one that you want to be part of the Power Users or Administrators Group.
4. On the Group Membership window, click on ‘Other’ and choose Administrator.

Option 2

Add user account to the Power Users group.
Follow the same steps as Option 1, except in step 4 click on ‘Standard user’ on the Group Membership window.

Option 3

Give user Full Control of Borland key and the Primavera key in registry.
NOTE: Always Backup the registry prior to making changes.

1. Logged in as an administrator, select Start, Run and type in REGEDT32
2. Highlight the HKEY_LOCAL_MACHINE\Software\Borland key and the KEY_LOCAL_MACHINE\Software\Primavera
3. Click on the Security menu and choose Permissions.
4. Highlight the user account and check the Allow box for Read and Full Control. If the user account is not displayed in the Name window, click the Add button to get a full list of local user accounts and domain accounts that can be added to the Name window. Once this is complete click OK.

Note: Allowing the Everyone group Read and Full Control to the Borland key and the Primavera key will give all users the proper access.

The final step for all options is to log off the PC with the administrator account and log back in with the user account.

Executable:    PM.exe
Application:   Project Manager
Event Code:    CNS-2377-A
Message:  Capability not supported.

Context:
  1: TfrmMain.actToolsApplyActualsExecute
  2: TfrmMain.actAdminCategoriesExecute
  3: TfrmAdminPreferences.FormCreate
  4: TfrmMain.actAdminPreferencesExecute
  5: TfrmAdminPreferences.FormCreate
  6: TfrmMain.actAdminPreferencesExecute
  7:
  8:
  9:
  10:

Detail:
  Type:  EDBEngineError
  Object Type: TCUltraButton

Database Error:
1:Capability not supported.
   Category:          48
   Error Code:        12289
   Sub Error Code :1
   Server Error Code: 0

The recommended approach is to create an export from the 8i database, create a new 9i instance and import the 8i export file into the new 9i instance.

Please note:  These steps should be performed by an Oracle DBA.

Event Code: CVRJC-2214-A while importing a project in Project Management

*****************************************************
*                EXCEPTION  REPORT                  *
*****************************************************
Date:          15-Jun-07 12:29 PM

Executable:    PM.exe
Application:   Primavera Project Management
Event Code:    CVRJC-2214-A
Message:      
  TCCustomVirtualRow.getJoinedColItems: TASKACTV row
  has blank task_id

Context:
  1: TfrmWizImport.wizImportFinish
  2: TfrmWizImport.wizImportBeforeShowPage
  3: TfrmWizImport.RunImportWizard
  4: TfrmMain.actHomeExecute
  5: TfrmMain.actFileImportExecute
  6: TCFormManager.SetToolbar
  7: TfrmLogin.FormCreate
  8:
  9:
  10:

1. Download / Launch the xerFileParser&Builder.xls utility.
    
   SEE: Solution ID: prim4145 - ”How to use the XER Parser utility”
    


2. Click: Load XER file… (button on the ‘General’ tab)
   Browse to the file in question.
    


3. Once the XER is loaded, click: Diagnostics… (button on the ‘General’ tab)
    


4. Set the ‘xer File Parser & Builder’ dialog box to contain the following criteria:
    

• Select Diagnostics: ‘cross check FK’


• Select Table: ‘TASK’


• Select Field(s): ’TASK_ID’


• Select Secondary Table: ’TASKACTV’


• Select Secondary Field(s): ’TASK_ID’
   
  The screen should look like this:
   
  
   

Once complete, the ‘Diagnostic’ tab will list instances where ’TASK_ID’ values appear in the TASKACTV table, but not in the corresponding parent record (TASK table).
 

 

If the above fix does not work or you receive errors when performing the diagnostic, the steps below describe how to perform the diagnostic actions manually:

The orphaned records need to be removed.  The orphaned records are often associated with the same tasks orphaned in the UDFVALUE table. If you went through solution prim16871 already, please keep that orphaned task list and skip to step 6 below.

1. Use the xerFileParser&Builder.xls to repair the XER file.  More information can be found in solution prim4145: How to use the XER Parser utility.

Once the XER is open, Click on TASK.

2. Then highlight the task_id field.

Then copy and paste this column into a new Excel spread sheet.

3. Then go to the General tab and click on the TASKACTV table.

Click and highlight the task_id column.

Copy this column into the second column of the new Excel spread sheet that already has the TASK task_id column.

4. Then type the following formula into the second row of the third column. 

=VLOOKUP(B2,$A$2:$A$#,1,0)  Where B is the TASKACTV task_id column, A is the TASK task_id column and # is the row number of the last TASK task_id item for column A. 

Then double-click on the bottom right corner of that cell so that it automatically places the formula in the rest of the cells below.

5. Go to Data, Filter, and choose AutoFilter.  This will give you a drop down menu to choose a group of rows.  Look for all of the rows that have #N/A (may have to filter for a custom value).  These are the orphaned records. 

6. Now, delete the rows with matching task_id values on the TASKACTV  tab in the xerFileParser&Builder.xls. 

Finally, on the general tab, click the Build XER button.

Choose a new name for the “fixed” XER file.

Re-import the file.

Full Exception report:

*****************************************************
* EXCEPTION REPORT *
*****************************************************
Date: 04-Feb-05

Executable: PM.exe
Application: Primavera Project Management
Event Code: FVRVE-1992-6
Message:
Field value required.
validation error for column COST_LOAD_TYPE, value “***
null ***”
Context:
1: TfrmMain.actFileOpenExecute
2: TfrmMain.actProjectsExecute
3: TfrmMain.actFileImportExecute
4: TCFormManager.SetToolbar
5: TfrmLogin.FormCreate
6:
7:
8:
9:
10:

Detail:
Type: EDBEngineError
Object Type: TCVirtualQueryGrid
Database Error:
1: Field value required.
Category: 38
Error Code: 9732
Sub Error Code : 4
Server Error Code: 0

2: validation error for column COST_LOAD_TYPE, value “*** null ***”
Category: 51
Error Code: 13059
Sub Error Code : 3
Server Error Code: -625

The ‘COST_LOAD_TYPE’ field in Primavera Project Manager / Project Management is equivalent to MS Projects’ ‘Fixed Cost Accrual’ field.  This determines how the cost is spread over the activity. Valid values are ‘Start’, ‘Prorated’ and ‘End’ which are equivalent to Primavera’s ‘Accrual Type’ values of: ‘Start of Activity’, ‘Uniform over Activity’ and ‘Finish of Activity’.

Project Manager / Project Management is attempting to import the ‘Fixed Accrual Type’ as a blank row – which is not permitted.

To rectify the issue:

1. Delete the ‘blank rows’ from within the MSP schedule as shown below:
   


2.  Re-save the MSP project file.


3.  Re-import the MPP file into project Manager / Project Management.

Workaround:

Enter a valid Planned Start and Finish on activities.

> *****************************************************
> * EXCEPTION REPORT *
> *****************************************************
> Date: 09-Feb-05
>
> Executable: PM.exe
> Application: Primavera Project Management
> Event Code: NSIS-2739-6
> Message:
> No such interface supported
>
> Context:
> 1: TfrmMain.actProjectActivitiesExecute
> 2: TCFormManager.SetToolbar
> 3: TfrmLogin.FormCreate
> 4:
> 5:
> 6:
> 7:
> 8:
> 9:
> 10:
>
> Detail:
> Type: EOleException
> Object Type: TCUltraButton
>
>
> Components
> ==========
> ORI: ORI Win32 #
> ORI/DB: PMDB,0410.0001.0001.0002
> IMG: IMG Win32 #1000
>
> System Info
> ===========
> Username: DBonner Hostname: HOU-AS-0001
> OS Version: Windows NT ver 5.0, build 2195, Service Pack 4 (Intel Pentium)
> BDE Version: 500 (1901-5-11) OTHER
> BDE Ini file: M:\Program Files\Borland\Common Files\BDE\IDAPI32.CFG

This is a known issue cause by a Microsoft security patch for the following discontinued releases:

• Contractor 4.1


• Project Management version 3.5.1


• Project Management version 4.0


• Project Management version 4.1

Service packs are no longer available for these products.

The latest available versions are available for download from http://edelivery.oracle.com

Primavera would like to ensure that all customers are using the most current version of our software. Primavera was required to rewrite portions of our software to conform to Oracle抯 policies and standards.   Because older versions do not conform to Oracle development policies, they are not approved for distribution by Oracle. Now that Primavera is an Oracle owned company, we can no longer distribute these files.

If you would prefer not to install the latest version of Primavera software, refer to the workaround below to remove the Microsoft Security Patch.

Optional Workaround

Note: You must be logged onto the system as a member of the Administrators group to perform these steps. 

1. Choose Start, Settings, Control Panel and choose Add/Remove Programs. (Note for Windows XP users: Check the box at the top labeled ‘Show Updates’)


2. Select the Windows HotFix KB891781 and click ‘Remove’.


3. Reboot PC.

Note: If Automatic Updates is enabled, the KB891781 update will be continually downloaded. Change Automatic Updates properties at Control Panel\Automatic Updates. Uncheck the setting “Automatically download updates”

For more information on this specific hotfix, please see:

For Win98 SE only, perform the following steps.

To remove the MS Security update (KB891781) in Win98 SE:

1. Go to Start/Control Panel/ Add|Remove Programs

2. Scroll to Internet Explorer Q891781 and click Remove.

3. Choose “Yes” to remove the update and restore the previous working configuration.

EDBEnginError KVVCP-1971-2 Key Violation”

The UACCESS table has a primary constraint that it can not have 2 rows with the same user_id and proj_id. 

During the login process, the UACCESS table needs to see what access it has for a given user.  So when a user is assigned to a project with 2 top-level WBS nodes, the UACCESS table tries to add an additional row for that user with the same project and encounters the primary constraint above which throws this error.

Note: Before running any query, make sure to have a backup of the database!

Check for the project in the PROJWBS table where there are 2 records with proj_node_flag = ‘Y’.  Whichever one has the higher wbs_id, change the proj_node_flag = ‘N’.  Now the user should be able to login.

SQL users: Log into Query Analyzer as privuser

Oracle users: Log into SQL + as admuser

InterBase users: Log into ISQL as sysdba


1. Query the PROJWBS table for the proj_id:

select  proj_id, proj_node_flag from projwbs where proj_node_flag = ‘Y’ group by proj_id, proj_node_flag having count(1) > 1

2. Query the PROJWBS table for the wbs_id that corresponds with the proj_id from the previous query:

select wbs_id, proj_node_flag from projwbs where proj_id = ‘proj_id returned from above query’

3. Update the record in the PROJWBS table that corresponds with the higher wbs_id from the previous query:

update projwbs set proj_node_flag = ‘N’ where wbs_id = ‘higher wbs_id returned from above query’  

Could not find a join to table ACTVTYPE from TASKACTV

Context tab reveals

Executable:    PM.exe
Application:   Primavera Project Management
Event Code:    CVRJC-3158-3
Message:      
  TCCustomVirtualRow.JoinedCols: Could not find a join to
  table ACTVTYPE from TASKACTV

Context:
  1: TCOrionTimeshtVDBEngine.OnTablesLoaded
  2: TCOrionTimeshtVDBEngine.CalcSecurityField
  3: TCOrionTimeshtVDBEngine.CalcSecurityField
  4: TCOrionTimeshtVDBEngine.CalcSecurityField
  5: TCOrionTimeshtVDBEngine.CalcSecurityField
  6: TCOrionTimeshtVDBEngine.CalcSecurityField
  7: TCOrionTimeshtVDBEngine.CalcSecurityField
  8:
  9:
  10:

Detail:
  Type:        Exception
  Object Type: TCUltraButton

“ Event Code:   WIINE-2130-C
   Message:      TfrmWizImport.wizImportNext: Error executing ConvertXERFile:…”

or

“Event Code:    WIINE-0433-8
Message:         TfrmWizImport.wizImportNext: Error executing ConvertXERFile:” 

Example of the full Error report:

*****************************************************
*                EXCEPTION  REPORT               *
*****************************************************
Date:          2005-02-09 
Executable:    PM.exe
Application:   Primavera Project Management
Event Code:    WIINE-2130-C
Message:      
  TfrmWizImport.wizImportNext: Error executing
  ConvertXERFile:
  463,1,Y,Y,Y,Y,N,Y,N,N,N,Y,.,CP_Units,M3GNY,,,,597,,1000
  ,10,10,2,3,500,,0,0.00,,,,,,,,,,,0.00,0.00,0.00,0.00,0.00,0.00,
  0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,0.00,”2005-02-01
  00:00″,”2004-09-01 00:00″,,”2006-12-30
  08:01″,”2004-09-01
  00:00″,,,,,,,,DT_FixedDUR2,A,XKLkb0PNcU2A1w4WwomB
  gx,QT_Hour,admin,,,,,,,,,COST_PER_QTY,N,Y,TT_Task,Y,C
  T_TotFloat,N,7,Y,
 Context:
  1: TfrmWizImport.wizImportNext
  2: TfrmWizImport.RunImportWizard
  3: TfrmMain.actHomeExecute
  4: TfrmMain.actFileImportExecute
  5: TCFormManager.SetToolbar
  6: TfrmLogin.FormCreate
  7:
  8:
  9:
  10:
Detail:
  Type:        Exception
  Object Type: TCUltraButton
Components
==========
ORI: ORI Win32 #
ORI/DB: PMDB,0410.0001.0001.0002
IMG: IMG Win32 #1000
DLL: (failed to query C:/PROGRAM FILES/PRIMAVERA/PROJECT MANAGEMENT/../COMMON/BIN/XERCONVERTERLIB.DLL)
System Info
===========
Username: pdecort Hostname: paul2000
OS Version: Windows NT ver 5.1, build 2600, Szervizcsomag 1 (Intel Pentium)
BDE Version: 500 (1901-5-11) OTHER
BDE Ini file: C:\Program Files\Borland\Common Files\BDE\IDAPI32.CFG

Non English Regional Settings: Specific Regional Settings that are known to cause this error are:

• Norwegian


• Hungarian

Workaround:

Set the regional settings to ‘English’ before opening Project Management.  Once the XER file has been imported the regional settings may be returned to their original settings.

Note:  This is only an issue when attempting to import an XER file from a previous version of the software.  Importing same-version XER files does not cause an error.

Go to Task Manager (<ctrl><alt><delete>), Performance tab and look at the available physical memory.

then add PM.EXE to the Data Execution Prevention Exception List:

Enabling the DEP Exception List

If DEP causes a problem with your applications, a dialog box appears to let you know.

Figure 4   Dialog box that appears if an application has attempted to execute and has encountered a problem with DEP

In cases where DEP causes application failures, Microsoft strongly recommends that you contact the application vendor to determine if a DEP-compatible update is available. Installing such an update is the preferred solution for application compatibility issues with DEP.

If no update is available for your application, follow these steps to access and to configure the Exception List. The Exception List is the list of applications that are excluded from DEP.

Note: The DEP exception list functionality is only available if the DEP configuration is set to protect all programs and services. If you configure your computer to protect only essential Windows components and services, the exception list is unavailable.

Requirements to perform this task

Enabling the DEP Exception List

To enable the DEP exception list

1.	Click Start, and then click ControlPanel.
2.	Under Pickacategory, click PerformanceandMaintenance.
3.	Under or Pick a Control Panel icon, click System.
4.	Click the Advanced tab. Figure 5   System Properties – Advanced tab
5.	In the Performance area, click Settings. Figure 6   Performance Options
6.	Click the DataExecutionPrevention tab. Figure 7   Data Execution Prevention tab
7.	Click Add.
8.	Locate and select the executable for the application that is failing, and then click Open.
9.	In the warning box, click OK. The selected program now appears in the DEP program area.
10.	Click Apply, and then click OK. A dialog box appears and informs you that you must restart your computer for the setting to take effect. Click OK.

Verifying DEP Exception List Settings Are Applied

To verify Memory Protection settings are applied

Receive an Application error when printing to a HP 1055CM plotter:

                                       *****************************************************

*****************************************************

*EXCEPTIONREPORT*

*****************************************************

Date:21-Mar-05

Executable:PM.exe

Application:Primavera Project Management

Event Code:GSQLE-1009-D

Message:

General SQL error.

internal error

Context:

1: TfrmWizImport.wizImportFinish

2: TfrmWizImport.wizImportBeforeShowPage

3: TfrmWizImport.RunImportWizard

4: TfrmMain.actHomeExecute

5: TfrmMain.actFileImportExecute

6: TfrmMain.actProjectsExecute

7: TCFormManager.SetToolbar

8:

9:

10:

Detail:

Type:EDBEngineError

Object Type:TCUltraButton

Database Error:

1: General SQL error.

Category:51

Error Code:13059

Sub Error Code :3

Server Error Code: 0

2: internal error

Category:51

Error Code:13059

Sub Error Code :3

Server Error Code: -303

Components

==========

ORI: ORI Win32 #

ORI/DB: PMDB,0410.0001.0001.0002

IMG: IMG Win32 #1000

System Info

===========

Username: DominicHostname: DGILLESPIEXP

OS Version: Windows NT ver 5.1, build 2600, Service Pack 1 (Intel Pentium)

BDE Version: 500 (1901-5-11) OTHER

BDE Ini file: C:\Program Files\Borland\Common Files\BDE\IDAPI32.CFG

Workaround:

Remove the Documents section of the XER that deals with Collaboration, save the XER and then the XER will import in to Interbase.

If an application were able to write outside of its assigned storage area, it could overwrite another applications’, or even Windows’, instructions or data.  Rather than allow this (which could result in a loss of data or in a more serious crash), Windows generates an error.  “Access Violation” errors are the same things as “Invalid Page Faults” and “General Protection Faults” and all three are simply the symptoms of a computer ‘crash’.

Access Violation errors are rarely an indication of a major problem with the software and the difficulty in tracing the source of Access Violation errors lies in the fact that they are generic.  There isn’t a common way to fix all Access Violation errors because there are so many different (and unpredictable) situations which can cause them.

AVAA errors have also been observed to be a symptom of corrupt layouts, particularly if they occur mostly while working with layouts, e.g.

• Opening or saving layouts


• Adding or removing columns


• Changing bar definitions


• Applying filters

A corrupt layout may also be the cause of AVAA errors when opening the software (for example, if the user has disabled the welcome screen and set the software up to open the last project – this will also open the most recently used layout).

It is not possible to ‘fix’ a corrupt layout and if it is suspected that a layout has become corrupt, a new, clean layout should be created.  Because corruption can potentially be copied across if a corrupt layout is saved to create a new layout, it is best to open a layout which is rarely or never used and save this as the new layout.

For further information about how data can become corrupt, please see the following knowledgebase solution:

prim29241 ”Why data may become corrupted”

Client PC:

1. Closing down other programs or processes to free up resources for Project Manager.  Click Ctrl, Alt + Delete and choose Task Manager, Performance.  Compare Physical Total Memory to Available Memory.  AVAA0 errors may occur when less than 25% of total memory is available.

2. Log completely out of Project Manager/Project Management and then log back in.  Try running the process again.

3. Reboot the computer.

Database:

1. Restore a previous clean Backup of the Project or Database to determine if the Error still occurs. The problem could be data integrity related.

*****************************************************
*                EXCEPTION  REPORT                  *
*****************************************************
Date:          25-Jul-05 11:00 AM
Executable:    PM.EXE
Application:   Primavera Project Management
Event Code:    VTDCF-1990-4
Message:      
  TCVirtualTable.DoCalcField: TASK.total_drtn_hr_cnt: List
  index out of bounds (6)
Context:
  1: TfrmOriSplitMgr.FormReloadData
  2: TfrmMain.actProjectActivitiesExecute
  3: TfrmMain.actProjectTrackingExecute
  4: TfrmMain.actConfigureResourcesExecute
  5: TfrmOriSplitMgr.FormReloadData
  6: TfrmMain.actProjectActivitiesExecute
  7:
  8:
  9:
  10:
Detail:
  Type:        Exception
  Object Type: TCUltraButton

Components
==========
ORI: ORI Win32 #
ORI/DB: PMDB,0410.0001.0001.0002
DLL: (failed to load ../COMMON/BIN/IMGLIB.DLL)